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Order cancelation
Order cancelation
If you've changed your mind or no longer need the products you have ordered, by law, you have the right to cancel an order placed on our website or by phone at any time before your order is delivered to you and within 14 working days after the date of that order.
You will receive a full refund of the price you paid for the products and if the item/s returned constitute the entire order we will also refund you the delivery charge. We will process the refund due to you as soon as we can. We will also notify you by email on the progress of your refund.
If you would like more information on your legal rights, contact your local Trading Standards Office
Faulty items
When we receive a product you return because you believe it may be faulty, we will look at the product(s) and, if they are faulty or do not do what we say in writing that they will do (or, if relevant, do not do what the manufacturer's guarantee said they would do), we will sort the fault (occasionally through a third party) or replace or refund the faulty products.
As you would expect, we can't refund, repair or exchange your products where the fault has been caused by an accident, neglect, misuse, normal wear and tear or where the products have not been assembled properly.
We are committed to protecting your privacy at all times during your shopping experience. When you register as a shopper with us, we'll need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your Shopping Basket is processed and delivered to you as efficiently as possible. For more details on how we use your information, please see our Privacy Policy and Cookies Policy.